Coinbase is under fire for losing crypto through a large number of hacks.
According to CNBC, Coinbase is under fire:
Cryptocurrency exchange Coinbase started new live phone support in the wake of thousands of customer service complaints.
One Los Angeles couple lost about $700,000 from their Coinbase account. The company says it was not responsible for that hack.
CNBC interviewed multiple customers who tried the new support option, with some calling it “a joke.”
A spokesperson for the cryptocurrency exchange said that it is rolling out more customer support options and that “at no point have attackers breached Coinbase’s security infrastructure.”